Frequently Asked Questions

  • Do you sell gold?

    We are not a jewellery store or a bullion dealer, so we do not keep a large stock of items for sale. However, we do take special requests for items which we sell at amazing prices. Click here to fill out a request form with a detailed description of what you are looking for and we will get back to you.

  • How can I sell you my gold?

    You can drop in to see us at our professional retail location conveniently located in Westgate Shopping Centre in Ottawa, Ontario. When you arrive, we will test and weigh your gold in front of you, issue you a receipt, and pay on the spot for your gold!

  • Why is jewellery spelled many different ways on your site?

    We DO know how to spell and apologize for any frustration. Many potential customers, in searching on the internet, will spell words many different ways. To optimize their ability to find us, we ensure our site includes the different key words.

  • How is your price determined?

    Ottawa Gold pays more than 70-80% of the melt value of your gold. This is much higher than most jewellery stores, pawn shops, infomercial gold buyers, and online mail-in services, which typically offer 20-60% of melt value. Remember, a troy ounce of gold weighs 31.1grams.

  • How do I know I am getting the best deal?

    We have many satisfied customers in Ottawa, and we are happy to provide references. Since we deal with local customers in Ottawa, we are able to keep our operating expenses low and offer excellent prices. After covering our refining, assay, and financing charges, our profit margin is very small. We have done extensive market research, and we are confident that our prices exceed our competitors.

  • How can I tell if my items are gold, or just plated?

    Solid gold is usually stamped with the purity, while gold-plated items are stamped “GP”, “KP”, “HGE”, “RGP”, “GE”, or “GF”. We are unable to buy plated items as they contain very little gold.

  • Do you buy gemstones?

    We do not purchase gemstones. We buy all gold, silver, and platinum items. If your jewellery contains gemstones, we would be happy to remove them and return them to you, free of charge. Be wary of any gold buyer who buys gemstones. Their purchase prices are far lower than your gemstones are worth, typically only a few dollars per gram for diamonds!

  • Do you pay extra for my appraised jewellery?

    No, all of our purchase prices are based on current prices of gold, silver, and platinum. With today’s high gold prices, there has never been a better time to sell. Most of our customers are surprised by the value of their jewellery items.

  • How can I use a magnet to test my jewellery?

    Gold is not magnetic. Many gold-plated items have a core of nickel or iron, which ARE magnetic. So, a magnet can be used to determine if your item is nickel or iron, with a thin plating of gold. WARNING: Some gold plated items contain a brass core, which is not magnetic.

  • What are your policies?

    1. By law, you must show the proper government issued identification.
    2. You must be at least 18 years of age
    3. Stolen merchandise will never be considered. We will notify the police if we are aware that you attempt to sell stolen goods.
    4. We keep detailed records of all transactions. You will be required to sign a form stating that you are the lawful owner of the items you are selling, and that they are neither stolen nor the proceeds of crime.
  • What type of Identification is required?

    By Ottawa law, we are required to view one of the following: Driver’s License, Passport, Provincial ID, Citizenship, Indian Status Certificate, or Provincial Residence Card.

  • I live far away from Ottawa. Is a mail-in option available?

    Yes – we now offer a FREE Mail-in option. Simply CLICK HERE to provide your mailing address, and we will send you an Insured GoldPack, with tracking included. Once we receive your GoldPack, we will issue payment the same day. Also, we will return any gold plated or magnetic items to you, free of charge.